Customer Is Usually Wrong!: Contrary to What You've Been Told... What You Know to Be True - Fred Edmund Jandt - Paperback

Emphasizing the use of win-win negotiation skills, this revolutionary book explains why the popular adage "The customer is always right", has failed. Includes a frank discussion of customer expectations and the types of services that workers are actually able to provide. Real-life examples of effective supervision and positive employee morale are included.Janot, Fred E. is the author of 'Customer Is Usually Wrong!: Contrary to What You've Been Told... What You Know to Be True - Fred Edmund Jandt - Paperback' with ISBN 9781571120670 and ISBN 157112067X.