1933586

9780071446525

Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
$2.79
$3.95 Shipping
List Price
$16.95
Discount
83% Off
You Save
$14.16

  • Condition: New
  • Provider: Ebooksweb123 Contact
  • Provider Rating:
    90%
  • Ships From: Bensalem, PA
  • Shipping: Standard, Expedited
  • Comments: Leaves Our Warehouse Within 24 Hours. Excellent Customer Service.Upto 15 Days 100% Money Back Gurantee.Try Our Fast!!!! Shipping With Tracking Number.

   30-day money back guarantee
$0.01
$3.95 Shipping
List Price
$16.95
Discount
99% Off
You Save
$16.94

  • Condition: Good
  • Provider: Better World Books Contact
  • Provider Rating:
    92%
  • Ships From: Mishawaka, IN
  • Shipping: Standard, Expedited
  • Comments: Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!

   30-day money back guarantee
$20.72
$3.95 Shipping

Your due date: 5/31/2017

How do rentals work?
$16.95
  • Condition: Acceptable
  • Provider: CampusBookRentals Contact
  • Provider Rating:
    93%
  • Ships From: Ogden, UT
  • Shipping: Standard, Expedited (tracking available)
  • Comments: We serve students on over 5,871 college campuses every semester! Highlighting and writing is OK! Get a tracking number with every order. Questions? Or just want to hear our voice? Call us toll free anytime at 855-200-0021 or email us at valore@CampusBookR

   30-day money back guarantee

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel
  • ISBN-13: 9780071446525
  • ISBN: 0071446524
  • Publication Date:
  • Publisher: McGraw-Hill

AUTHOR

SUMMARY

"Hey, if you read only one 'management' book this decade...I'd insist that it beCrucial Confrontations."--from the foreword by TOM PETERS"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author ofThe 7 Habits of Highly Effective People"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor ofThe One Minute ManagerĀ® andThe Secret: What Great Leaders Know--and Do"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations,Crucial Confrontationsteaches skills to increase confidence in facing tough issues. Learn to: Permanently resolve failed promises and missed deadlines Transform broken rules and bad behaviors into productive accountability Strengthen relationshipswhilesolving problemsPatterson, Kerry is the author of 'Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior', published 2004 under ISBN 9780071446525 and ISBN 0071446524.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, 30-day no-questions-asked return policy, and our price match guarantee, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.