"Manufacturing and service related businesses are heavily dependent on office and administrative processes, which can add up to 60% of all costs associated with meeting customer demand. Applying lean techniques to the office must begin with a new definition of waste, backed by a set of techniques designed to eliminate waste and streamline nonvalue-adding activities." "In Creating the Ultimate Lean Office, the definition of waste in the office goes further than the lean manufacturing definition, because any office activity that adds value or is necessary to perpetuate the business is considered waste if it is still manually performed although it can be cost-effectively automated. The technique employed to eliminate this waste of manually performing activities is called administration automation. It permits users to design processes to meet the needs of their environments, which are then automated without changing source code."--BOOK JACKET.Louis Raymond S Staff is the author of 'Creating the Ultimate Lean Office', published 2007 under ISBN 9781563273711 and ISBN 1563273713.