23310846
9780965707411
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Founder, president of Surveytools Corporation; consultant, lecturer in survey research.Whitman, John R. is the author of 'Creating and Measuring Satisfaction : How to Create and Measure Satisfaction in Enterprises of All Types and Sizes and Use the Results to Advantage: The Beneserve Satisfaction System', published 2003 under ISBN 9780965707411 and ISBN 0965707415.
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