Communication for Business and the Professions

Participative management has become the preferred method of decision making and governance in organizations. Employees set their own work methods and schedules; employee advisory groups provide top-level executives with valuable feedback; nonsupervisory staff contribute their ideas to solve work-rated problems. Instead of giving orders, managers and supervisors play the role of facilitators. All of this requires excellent communication skills. This exciting, comprehensive text helps individuals entering or already working in organizations develop and hone communication skills and achieve personal and organizational goals. Coverage specific to communication includes public speaking, interpersonal communication, interviewing, group communication, teamwork, and conflict management. The application of communication strategies in organizations also requires familiarity with other issues presented here, including technological challenges, management philosophies, varied uses of computers, globalization and ethics, group agenda setting, and diversity. Using a hands-on approach, the authors apply communication strategies and skills to real-life situations and depict important concepts with contemporary illustrations of theories, research, and principles. To assist in reading and remembering, they provide learning objectives, questions, exercises, and case applications.Patricia Hayes Andrews is the author of 'Communication for Business and the Professions', published 2004 under ISBN 9781577663591 and ISBN 1577663594.