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9781412913713

Cases In Operations Management Building Customer Value Through World-class Operations
Cases In Operations Management Building Customer Value Through World-class Operations
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  • ISBN-13: 9781412913713
  • ISBN: 1412913713
  • Publication Date: 2005
  • Publisher: Sage Pubns

AUTHOR

Klassen, Robert D., Menor, Larry J.

SUMMARY

Featuring case studies from varied settings with strong grounding in real-world decisions, this text illustrates basic concepts while expanding students' understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.Klassen, Robert D. is the author of 'Cases In Operations Management Building Customer Value Through World-class Operations', published 2005 under ISBN 9781412913713 and ISBN 1412913713.

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