Cases in Human Resource Management in Hospitality

Cases in Human Resource Management in Hospitality is the first textbook to provide educators with a comprehensive set of cases in human resource management, covering many segments of the hospitality industry. From shorter cases with one problem, to longer cases with several problems, this book can be used by students in various courses and at different educational levels, applying concepts to actual settings in the hospitality field. Each case unfolds into a story that addresses human resource issues that managers must solve. Through active involvement in discussion, students assume the roles of working managers to: Identify problems Determine pertinent information Appraise alternatives Develop realistic solutions And, they will be applying theory to real-life situations, developing skills as team members, and enhancing critical thinking and communication skills.Gilmore, Shirley is the author of 'Cases in Human Resource Management in Hospitality', published 2004 under ISBN 9780131119833 and ISBN 0131119834.