162899

9780471107545

Cases in Hospitality Management A Critical Incident Approach

Cases in Hospitality Management A Critical Incident Approach
$14.94
$3.95 Shipping
List Price
$50.00
Discount
70% Off
You Save
$35.06

  • Condition: New
  • Provider: Ergodebooks Contact
  • Provider Rating:
    81%
  • Ships From: Multiple Locations
  • Shipping: Standard
  • Comments: Buy with confidence. Excellent Customer Service & Return policy. Ships Fast. 24*7 Customer Service.

   30-day money back guarantee
$1.50
$3.95 Shipping
List Price
$50.00
Discount
97% Off
You Save
$48.50

  • Condition: Very Good
  • Provider: HippoBooks Contact
  • Provider Rating:
    86%
  • Ships From: Multiple Locations
  • Shipping: Standard
  • Comments: Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s).

   30-day money back guarantee

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel
  • ISBN-13: 9780471107545
  • ISBN: 0471107549
  • Publication Date: 1995
  • Publisher: Wiley & Sons, Incorporated, John

AUTHOR

Hinkin, Timothy R.

SUMMARY

Partial table of contents: ETHICAL ISSUES: SHADES OF GRAY. Sunspot Resorts. A Dog-Eat-Dog World. Seaside Plantations. The Rental Car. STRATEGIC PLANNING. The New Consultant. The Cedars. The Broadbeach. STRUCTURE AND POLICIES. The Service Guarantee. The Parking Lot. The Minibar Charge. PROBLEM SOLVING/DECISION MAKING. The Tour Voucher. The Headwaiter. It Stinks. The Ski Trip. COMMUNICATION. The Shared Suite. Room Service, Please. The Wounded Bird. The Three-Hour Brunch. GROUP PROCESS. The Job Opening. Burrito Sisters. The Department Meeting. DIVERSITY IN THE INDUSTRY. Nancy Jones. The Gay Co-Worker. The New Travel Agent. SEXUAL HARASSMENT. The Good Dishwasher. The Assault. She2s My Type. STAFFING AND PROMOTION. Spas International. The Reinstatement. The Surprise Promotion. TRAINING. The Swimming Pool. The Mystery Guest. Bongo2s. REWARD SYSTEMS. The Greek Palace. The Incentive System. The River Walk Cafe.Hinkin, Timothy R. is the author of 'Cases in Hospitality Management A Critical Incident Approach', published 1995 under ISBN 9780471107545 and ISBN 0471107549.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.