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9780538726863

Call Centers Technology & Techniques
Call Centers Technology & Techniques
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  • ISBN-13: 9780538726863
  • ISBN: 0538726865
  • Publication Date:
  • Publisher: Thomson Learning College

AUTHOR

SUMMARY

This text develops the necessary communication, interpersonal, and problem-solving skills needed for success as a call center, customer service, or help desk representative or manager. Each topic has the necessary content to focus specifically on soft-skill effectiveness using a problem solving approach. The most current technology is covered, including web and e-commerce support, and Internet resources are integrated throughout. A student CD is included that contains additional cases, self-assessments, key terms with definitions, and links to useful Internet resources.Green, Jack A. is the author of 'Call Centers Technology & Techniques', published 2002 under ISBN 9780538726863 and ISBN 0538726865.

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