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Publication Date: 2008
Publisher: Elsevier Science & Technology Books
Jeston, John, Nelis, Johan, Davenport, Tom
This textbook provides organisational leadership with an understanding of business process management and its benefits to an organisation. It provides a practical framework, complete with a set of tools and techniques, to successfully implement business process management projects.Jeston, John is the author of 'Business Process Management', published 2008 under ISBN 9780750686563 and ISBN 0750686561.
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