Students benefit from this hands-on workbook because it provides a variety of exercises and sample test questions that review chapter concepts and key terms. The Study Guide also helps students enrich their vocabularies, master frequently misspelled words, and develop language competency with bonus C.L.U.E. exercises. Nearly all exercises are self-checked so that students receive immediate feedback. The Study Guide is especially helpful for short-term, evening, or distance-learning classes. Its question-oriented format ensures better student comprehension and retention as well as improved performance on chapter tests.Mary Ellen Guffey is the author of 'Business Communication: Process and Product (Study Guide)', published 2002 under ISBN 9780324114546 and ISBN 0324114540.