Advance Praise for "Business Class" "Readable, spirited, and chock-full of excellent information. Anyone in business, at the bottom or at the top, could benefit from this book." --Letitia Baldrige, author of "New Manners for New Times: A Complete Guide to Etiquette" and former White House Social Secretary in the Kennedy Administration "Fills a gaping void in contemporary business leadership grooming and constitutes an overdue and easy primer for success-oriented commercial leaders." --General Alexander M. Haig, Jr., former White House Chief of Staff, former NATO Commander, and former U.S. Secretary of State "People make decisions about you based on your manners and comportment; this book shows you how to make and maintain a positive impression every time." --Brian Tracy, author of "TurboStrategy: 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly" "A practical, straightforward, commonsense guide to essential business conduct." --Joanne Gordon, author of "Be Happy at Work: 100 Women Who Love Their Jobs, and Why""" "A treasure of how-to's about being a thoughtful, sensitive, and effective human being."--Judy B. Rosener, Ph.D., author of "America's Competitive Secret: Women Managers"" and professor at the graduate school of management, University of California, Irvine" ""A"n invaluable guide filled with helpful etiquette solutions for your personal and professional life."--Charles P. Garcia, CEO of Sterling Financial Investment Group "A must-read book for all business operations, small or large, that depend on a clientele and employee attitude to make the difference between profit and loss."--Lee Ellis, former vice president of CBSand Gannett Publications ("USA Weekend") "Whitmore covers everything from e-mail to formal dinner parties with a warm, friendly style that makes reading the book enjoyable and remembering her advice easy." --Carolyn B. Elman, CEO of American Business Women's AssociationWhitmore, Jacqueline is the author of 'Business Class Etiquette Essentials For Success At Work', published 2005 under ISBN 9780312338091 and ISBN 0312338090.