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9780814405505
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This guide presents a pragmatic model for setting up a world-class benchmarking process. It explains how to: determine what products or processes to benchmark; form a team; identify partners; collect and analyse the information; and take action.Spendolini, Michael J. is the author of 'Benchmarking Books', published 2004 under ISBN 9780814405505 and ISBN 0814405509.
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