Prepare to pass the new Service Consultant ASE Exam with help from this new test preparation booklet. The new C1 Exam is designed to measure systems knowledge and people skills of those who come in contact with the customer. It will contain questions on Communications, Product Knowledge, Sales Skills, and Shop Operations. This new manual from Delmar Learning features the brand new task list for the ASE C1 Exam, along with written overviews that describe the responsibilities that a reader will be tested on by ASE. Those seeking certification will benefit from the valuable preparation offered, including ASE test taking strategies, ASE-style exam questions, and detailed explanations as to why a particular answer is correct or incorrect.Thomson Delmar Learning is the author of 'Automobile Test Service Consultant (Test C1)' with ISBN 9781401820299 and ISBN 1401820298.