Assessing Satisfaction in Health and Long Term Care Practical Approaches to Hearing the Voices of Consumers

Emphasizing how consumer satisfaction data can be used as part of an overall quality improvement approach for health and long-term care services, this book provides practical advice on such issues as concepts and measures; data collection approaches and sampling; and analysis and interpretation of satisfaction results. Of interest to both practitioners and researchers.Applebaum, Robert A. is the author of 'Assessing Satisfaction in Health and Long Term Care Practical Approaches to Hearing the Voices of Consumers' with ISBN 9780826113054 and ISBN 0826113052.