203456

9780130422088

Achieving Excellence in the Fire Service

Achieving Excellence in the Fire Service
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  • ISBN-13: 9780130422088
  • ISBN: 0130422088
  • Publisher: Prentice Hall PTR

AUTHOR

Sachs, Gordon M., Janing, Judy M.

SUMMARY

To remain a viable public organization, fire departments must maintain a constant focus on quality. Chief Fire Officers must continually strive to improve their department's service and cost effectiveness, while maintaining a level of excellence. Unique to this market,Achieving Excellence in the Fire Serviceis the only quality improvement resource developed specifically for fire service professionals. Integrating quality improvement principles into overall s management and administrative strategies, it provides comprehensive coverage from a history of system evaluation in the fire service, to quality management to strategic quality planning and much more. Features Include: Chapter-beginning introduction and objectives highlight key concepts Reinforcing chapter-end activities that allow theories to be applied to actual situations Self-assessment tools that outline objective assessment of department achievementsSachs, Gordon M. is the author of 'Achieving Excellence in the Fire Service' with ISBN 9780130422088 and ISBN 0130422088.

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