To remain a viable public organization, fire departments must maintain a constant focus on quality. Chief Fire Officers must continually strive to improve their department's service and cost effectiveness, while maintaining a level of excellence. Unique to this market,Achieving Excellence in the Fire Serviceis the only quality improvement resource developed specifically for fire service professionals. Integrating quality improvement principles into overall s management and administrative strategies, it provides comprehensive coverage from a history of system evaluation in the fire service, to quality management to strategic quality planning and much more. Features Include: Chapter-beginning introduction and objectives highlight key concepts Reinforcing chapter-end activities that allow theories to be applied to actual situations Self-assessment tools that outline objective assessment of department achievementsSachs, Gordon M. is the author of 'Achieving Excellence in the Fire Service' with ISBN 9780130422088 and ISBN 0130422088.