3540312

9780791421857

Accounts,excuses,+apologies
Accounts,excuses,+apologies
$1.88
$3.95 Shipping
List Price
$44.50
Discount
95% Off
You Save
$42.62

  • Condition: Good
  • Provider: Better World Books Contact
  • Provider Rating:
    92%
  • Ships From: Mishawaka, IN
  • Shipping: Standard, Expedited
  • Comments: Former Library book. Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!

   30-day money back guarantee

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel
  • ISBN-13: 9780791421857
  • ISBN: 0791421856
  • Publisher: Cup Serv

AUTHOR

SUMMARY

'This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject.'--Dudley D. Cahn, State University of New York at New PaltzBenoit, William L. is the author of 'Accounts,excuses,+apologies' with ISBN 9780791421857 and ISBN 0791421856.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, 30-day no-questions-asked return policy, and our price match guarantee, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.