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9780791421864

Accounts, Excuses, and Apologies A Theory of Image Restoration Strategies
Accounts, Excuses, and Apologies A Theory of Image Restoration Strategies
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  • Condition: Good
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  • Comments: Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, thatll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included.

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  • ISBN-13: 9780791421864
  • ISBN: 0791421864
  • Publisher: State Univ of New York Pr

AUTHOR

Benoit, William L.

SUMMARY

'This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject.'--Dudley D. Cahn, State University of New York at New PaltzBenoit, William L. is the author of 'Accounts, Excuses, and Apologies A Theory of Image Restoration Strategies' with ISBN 9780791421864 and ISBN 0791421864.

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