Comments: Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, will have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included.
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Publication Date: 2009
Publisher: Cengage Learning
Donna Knapp is the author of 'A Guide to Service Desk Concepts', published 2009 under ISBN 9780324785067 and ISBN 0324785062.