Doyenne of decorum Charlotte Ford shares witty and helpful advice on how to be well-mannered in today's world What's the proper way to address a business colleague in an e-mail? Is it a social faux pas to use a cell phone on a commuter train? What's a polite way to get out of a second date? In this helpful guide, best-selling etiquette author Charlotte Ford takes the mystery out of modern propriety with down-to-earth, often humorous, and always reliable advice on how to solve every social conundrum graciously. Ms. Ford tackles: * cell-phone civility * dating, marriage, and alternative lifestyles * workplace propriety * dressing appropriately * entertaining * e-mail and other correspondence * everyday etiquette for the gym, smoking, tipping, and more With personal essays from such poised communicators as Cokie Roberts and Helen Gurley Brown, this is the definitive guide to navigating today's social situations-for yourself or that friend who sets his cell-phone ringer just a little too loud.Ford, Charlotte is the author of '21st Century Etiquette Charlotte Ford's Guide to Manners for the Modern Age' with ISBN 9780142003121 and ISBN 0142003123.