Customer Relations Books

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Results 51 - 100 of 1,820 for Customer Relations Books

51.

The Language of Trust: Selling Ideas in a World of Skeptics by Maslansky, Michael, DeMoss,... ISBN: 9780735204751 List Price: $25.00

$6.22 (Save 75%)

52.

Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greates... by Beemer, C. Britt, Shook, Ro... ISBN: 9780071603652 List Price: $26.95

$3.99 (Save 85%) $15.00 (Save 44%)

53.

Branded Customer Service The New Competitive Edge by Barlow, Janelle, Stewart, Paul ISBN: 9781576754047 List Price: $19.95

$2.04 (Save 89%)

54.

Nordstrom Way The Inside Story of America's #1 Customer Service Company by Spector, Robert, McCarthy, ... ISBN: 9780471584964 List Price: $29.95

$6.76 (Save 77%)

55.

Quality Facility Management A Marketing and Customer Service Approach by Friday, Stormy, Cotts, Davi... ISBN: 9780471023227 List Price: $110.00

$10.68 (Save 90%)

56.

Why Customers Do What They Do Who They Are, why They Buy, And How You Can Anticipate Their E... by Cohen, Marshal ISBN: 9780071460361 List Price: $24.95

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57.

Outrageous! Unforgettable Service...Guilt-Free Selling by Gross, T. Scott ISBN: 9780814479865 List Price: $19.95

$3.65 (Save 81%)

58.

Customer Service Training 101 Quick And Easy Techniques That Get Great Results by Evenson, Renee ISBN: 9780814472903 List Price: $21.95

$62.93

59.

Customer Service for Professionals in Health Care by Leebov, Wendy ISBN: 9780595283651 List Price: $12.95

$5.70 (Save 55%) $15.00

60.

Beyond Customer Service by Gerson, Richard ISBN: 9781560524618 List Price: $13.95

$11.43 (Save 18%)

61.

Being the Shopper Understanding the Buyer's Choice by Lempert, Phil ISBN: 9780471151357 List Price: $27.95

$8.27 (Save 70%)

62.

Maximizing Your Sales with Microsoft Dynamics CRM 2011 by Kachinske, Edward, Kachinsk... ISBN: 9781435458826 List Price: $24.99

$28.49

63.

Bangalore Tiger How Indian Tech Upstart Wipro Is Rewriting the Rules of Global Competition by Hamm, Steve ISBN: 9780071474788 List Price: $24.95

$9.69 (Save 61%)

64.

Why Crm Doesn't Work How to Win by Letting Customers Manage the Relationship by Newell, Frederick, Godin, Seth ISBN: 9781576601327 List Price: $29.95

$5.66 (Save 81%)

65.

Fabled Service Ordinary Acts, Extraordinary Outcomes by Sanders, Betsy, Jameson, Bo... ISBN: 9780787909383 List Price: $19.95

$1.91 (Save 90%)

66.

Nordstrom Way To Customer Service Excellence A Handbook for Implementing Great Service in Yo... by Spector, Robert, McCarthy, ... ISBN: 9780471702863 List Price: $24.95

$2.01 (Save 91%)

67.

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless How to Make Customers Love... by Gitomer, Jeffrey ISBN: 9781885167309 List Price: $30.00

$1.09 (Save 96%) $15.00 (Save 50%)

68.

Addicted Customers by Todor, John ISBN: 9781934198315 List Price: $25.95

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69.

Customer Service Delivery Research And Best Practices by Fogli, Larry, Ukei, Jennife... ISBN: 9780787976200 List Price: $70.00

$11.35 (Save 83%)

70.

The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy by Ott, Adrian C. ISBN: 9780061798610 List Price: $26.99

$3.01 (Save 88%)

71.

Wired and Dangerous: How Your Customers Have Changed and What to Do About It (Bk Business) by Bell, Chip R., Patterson, J... ISBN: 9781605099750 List Price: $19.95

$5.69 (Save 71%)

72.

Customer Service Training 101 : Quick and Easy Techniques That Get Great Results by Evenson, Renee ISBN: 9780814416419 List Price: $22.95

$6.11 (Save 73%) $15.00 (Save 34%)

73.

On Great Service A Framework for Action by Berry, Leonard L. ISBN: 9780029185551 List Price: $30.00

$1.49 (Save 95%)

74.

Voice of the Customer Metrics : A Revolutionary 5-Step Process to Create Customers Who Care,... by Roman, Ernan ISBN: 9780071740838 List Price: $35.00

$3.51 (Save 89%) $15.00 (Save 57%)

75.

Positive Coach Approach Call Center Coaching for High Performance by Cordova, Sally, McKee, Judy ISBN: 9781425978389 List Price: $29.95

$0.46 (Save 98%)

76.

Delivering Quality Service Balancing Customer Perceptions and Expectations by Zeithaml, Valarie A. ISBN: 9780029357019 List Price: $36.00

$1.87 (Save 94%) $15.00 (Save 58%)

77.

Personal Selling Achieving Customer Satisfaction and Loyalty by Anderson, Rolph E., Dubinsk... ISBN: 9780618260454 List Price: $159.16

$16.46 (Save 89%)

78.

Consumerist Manifesto Handbook : The Guerilla's Guide to Making Corporations Pay for Faulty ... by Selden, Charles ISBN: 9781402786488 List Price: $14.95

$1.43 (Save 90%)

79.

Finding The Sticking Point by Wilson, Brady G. ISBN: 9780980923193 List Price: $18.95

$15.15 (Save 20%)

80.

Dealing With Difficult People by Osborne, Christina ISBN: 9780789484123 List Price: $7.00

$1.83 (Save 73%)

81.

Winning the Customer: Revenue-Building Marketing Strategies from a Top NFL CMO by Imbriano, Lou ISBN: 9780071775267 List Price: $25.00

$1.99 (Save 92%)

82.

Brains on Fire: Igniting Powerful, Sustainable, Word of Mouth Movements by Phillips, Robbin, Cordell, ... ISBN: 9780470614181 List Price: $24.95

$3.01 (Save 87%) $15.00 (Save 39%)

83.

Customer Service : New Rules for a Social Media World by Shankman, Peter ISBN: 9780789747099

$1.98 $15.00

84.

Whats the Secret To Being a World-Class Customer Service Company by DiJulius, John R., III ISBN: 9780470196120 List Price: $27.95

$1.83 (Save 93%)

85.

Delivering Knock Your Socks Off Service by Anderson, Kristin, Zemke, Ron ISBN: 9780814479704 List Price: $18.95

$1.04 (Save 94%)

86.

Marketing and Client Relations for Interior Designers by Knackstedt, Mary V. ISBN: 9780470260487 List Price: $70.00

$38.39 (Save 45%)

87.

Salesforce.com For Dummies by Wong, Thomas ISBN: 9780764579219 List Price: $24.99

$27.55

88.

Lessons in Service from Charlie Trotter by Lawler, Edmund, Trotter, Ch... ISBN: 9781580083157 List Price: $24.95

$17.12 (Save 31%)

89.

Customer Service Training Tool Kit 60 Activities for Delivering Super Service to Customers by Gee, Jeff, Gee, Valerie ISBN: 9780079137739 List Price: $99.95

$5.34 (Save 94%)

90.

Complaint Is a Gift Using Customer Feedback As a Strategic Tool by Barlow, Janelle, Moller, Claus ISBN: 9781881052814 List Price: $19.95

$2.99 (Save 85%)

91.

"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Ti... by Bliss, Jeanne ISBN: 9781591842958 List Price: $22.95

$1.10 (Save 95%)

92.

Customer Service for Dummies by Leland, Karen, Bailey, Keith ISBN: 9780471768692 List Price: $21.99

$12.76 (Save 41%)

93.

Award-winning Customer Service 101 Ways to Guarantee Great Performance by Evenson, Renee ISBN: 9780814474549 List Price: $17.95

$4.43 (Save 75%)

94.

Loyalty Rules How Today's Leaders Build Lasting Relationships by Reichheld, Frederick F. ISBN: 9781591393245 List Price: $16.95

$2.69 (Save 84%)

95.

Great Customer Service on the Telephone by Anderson, Kristin ISBN: 9780814477953 List Price: $10.95

$5.53 (Save 49%)

96.

Real-Time Contact Center by Fluss, Donna ISBN: 9780814414439 List Price: $27.95

$2.99 (Save 89%)

97.

Contemporary Project Management : Organize, Plan, Perform by Kloppenborg, Timothy J. ISBN: 9780324399813

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98.

Amazement Revolution by Hyken, Shep ISBN: 9781608321063 List Price: $24.95

$2.06 (Save 91%)

99.

Please Every Customer: Delivering Stellar Customer Service Across Cultures by Lucas, Robert W. ISBN: 9780071748360 List Price: $20.00

$8.65 (Save 56%)

100.

Trust-based Selling Using Customer Focus And Collaboration to Build Long-term Relationships by Green, Charles H. ISBN: 9780071461948 List Price: $29.95

$5.99 (Save 80%)

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