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9780538726689

World of Customer Service

World of Customer Service
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Product details

  • ISBN-13: 9780538726689
  • ISBN: 0538726687
  • Publication Date: 2003
  • Publisher: Cengage South-Western

AUTHOR

Odgers, Pattie

SUMMARY

With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.Odgers, Pattie is the author of 'World of Customer Service', published 2003 under ISBN 9780538726689 and ISBN 0538726687.

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