Technical Communication

9780136154754

0136154751

Technical Communication: Process and Product,Sixth Edition, offers a wealth of tools for creating effective written communication in the workplace. A step-by-step process, complete with process logs and student-written samples, will help the reader learn how to craft correspondence, documents, and presentations that will get the job done. New to this edition: Coverage of audience analysis and contextual writingis now integrated throughout the text and supported by numerous writing examples Collaborative writingis now introduced in Chapter 1 and supported throughout the book with collaboration exercises Coverage of contemporary communication forms,such as instant messaging and blogging, and how to use them appropriately A chapter on persuasive communication(Chapter 10) A chapter on long formal reportswith an emphasis on the importance and use of research in these reports (Chapter 16) Pedagogical elements to aid learning include: Problem-Solving Think Piecesto help students practice critical thinking skills FAQsaddressing commonly-asked questions about chapter topics Technology Tipsfocusing on the use of Microsoft Word 2007 Many new Writing at Workchapter-opening vignettes and case study assignments Many new Before and Afterwriting examples