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Service Management Operations, Strategy, and Information Technology

Author: 


ISBN-13: 

9780073122588


ISBN: 

0073122580


Pub Date: 
Publisher:  McGraw-Hill College
Summary: Balancing conceptual and applied coverage of all aspects of the management and operation of services, this book has maintained the position as market leader through four previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject and is designed to develop students' skills in both strategic and operational issue...s pertaining to services. New material on service out-sourcing highlights the importance of supply chain issues with services. In addition, discussion on the balanced scorecard and Six Sigma gives students the latest, most wide-ranging techniques for ensuring quality and evaluating long-term strategy planning. Coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses offering widely varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

Fitzsimmons, James A. is the author of Service Management Operations, Strategy, and Information Technology, published 2005 under ISBN 9780073122588 and 0073122580. Two hundred twelve Service Management Operations, Strategy, and Information Technology textbooks are available for sale on ValoreBooks.com, ten used from the cheapest price of $0.01, or buy new starting at $25.06.
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Service Management Operations, Strategy, and Information Technology

ISBN-13: 9780073122588


ISBN: 0073122580


Pub Date:
Publisher: McGraw-Hill College
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