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Service Consultant Working In An Automotive Facility

Author: 


ISBN-13: 

9781401879907


ISBN: 

140187990X


Pub Date: 
Publisher:  Thomson Learning
Summary: This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and bu...sinesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant.

Garner, Ronald A. is the author of Service Consultant Working In An Automotive Facility, published 2004 under ISBN 9781401879907 and 140187990X. One hundred twenty three Service Consultant Working In An Automotive Facility textbooks are available for sale on ValoreBooks.com, fifty seven used from the cheapest price of $5.95, or buy new starting at $60.64.
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Service Consultant Working In An Automotive Facility

ISBN-13: 9781401879907


ISBN: 140187990X


Pub Date:
Publisher: Thomson Learning
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