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Restaurant Management Customers, Operations And Employees
Restaurant Management Customers, Operations And Employees
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Restaurant Management Customers, Operations And Employees

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ISBN-13: 

9780131136908


ISBN: 

0131136909


Edition:  3
Pub Date: 
Publisher:  Prentice Hall
Summary: Identifies the crucial elements involved in the operation of a restaurant, and their interrelationships that are necessary to achieve success. Structured around the three parts of the meal experience--the customers, the operation (consisting of food, beverage and the physical facility) and the employees--the book examines how to effectively manage an existing restaurant operation. This edition continues its strong co...verage of marketing, promotions, and employment issues, and captures the essential elements needed to produce satisfied customers and a profitable restaurant operation. Offers fully updated material including: Updated figures and numbers, Longitudinal analysis of recent trends, The latest demographic projections and the implications for managers, Added section on ergonomics and its impact on layout and design and New material on energy conservation and cost savings. Strategies for using the Internet as a promotional tool shows readers how to use technology to run and increase their business. A focus on profitability addresses common reasons restaurants fail. Examines factors to success, such as concept, creativity, menu, pricing, productivity, cost control etc. Restaurant managers. For anyone interested in "the meal experience, " or thinking about becoming a restaurant entrepreneur.

Mill, Robert Christie is the author of Restaurant Management Customers, Operations And Employees, published 2006 under ISBN 9780131136908 and 0131136909. Three hundred forty four Restaurant Management Customers, Operations And Employees textbooks are available for sale on ValoreBooks.com, fifty seven used from the cheapest price of $70.30, or buy new starting at $117.38.
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Customer Product Reviews
  • 2 REVIEWS
  • 5 star(1)
  • 4 star(1)
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  • 1 star(0)
Average Customer Review
(2 customer reviews)
  • by Holly

    I was not familiar with management in a restaurant setting and this book made it easy to understand, It provided the accounting background and other management issues that can around. I learned how to better communicate to employees as well.

    This book focused mostly on different styles of management and how to be most effective in working with others, especially employees.

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  • by Sarah

    There were a lot of clear examples of people and companies in the restaurant industry that you could relate too.

    there were lots of pictures and examples. i learned about the Stars, dogs, question marks and horses, and all of the menu planning.

    read more
Product Details
Restaurant Management Customers, Operations And Employees

ISBN-13: 9780131136908


ISBN: 0131136909


Edition: 3rd


Pub Date:
Publisher: Prentice Hall
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