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Phone Skills for the Information Age

Phone Skills for the Information Age

Author: 


ISBN-13: 

9780073017297


ISBN: 

0073017299


Pub Date: 
Publisher:  McGraw-Hill Higher Education
Summary: 40-minute DVD provides visual material to complement the text-workbook. This 40-minute presentation, correlated to major concepts in the text-workbook, illustrates proper phone techniques that can be used in a variety of business settings and situations. Worksheets in the Instructor's Manual and Key supplement material in the presentation and generate discussion.

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Product Details
Phone Skills for the Information Age

ISBN-13: 9780073017297


ISBN: 0073017299


Pub Date:
Publisher: McGraw-Hill Higher Education
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