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Pub Date: 
Publisher:  Urban Institute Press
Summary: Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book synthesizes more than two decades of Harry Hatry's pioneering work on performance measurement into a comprehensive guide. The author explains every component of the process, from identifying the program's mission, objectives, cus...tomers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. He covers the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process.

Hatry is the author of PERFORMANCE MEASUREMENT, published 1999 under ISBN 9780877666929 and 087766692X. Fourteen PERFORMANCE MEASUREMENT textbooks are available for sale on ValoreBooks.com, and fourteen used from the cheapest price of $0.28.
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ISBN-13: 9780877666929

ISBN: 087766692X

Pub Date:
Publisher: Urban Institute Press
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