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PERFORMANCE MEASUREMENT GETTING RESUL
PERFORMANCE MEASUREMENT GETTING RESUL
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PERFORMANCE MEASUREMENT GETTING RESUL

Author: 


ISBN-13: 

9780877667346


ISBN: 

0877667349


Edition:  2nd
Pub Date: 
Publisher:  Urban Institute Press
Summary: Long before reinventing government came into vogue, Harry Hatry and the Urban Institute pioneered methods for government and human services agencies to measure the efficacy of their programs. Performance Measurement covers every component of the process, from identifying the program s mission, objectives, customers, and trackable outcomes to finding the best indicators and sources of data for each outcome, and collec...ting them. The book explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments, including the increased availability of computer technology, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for both newcomers and experienced managers looking to improve their use of outcome data.

Hatry is the author of PERFORMANCE MEASUREMENT GETTING RESUL, published 2007 under ISBN 9780877667346 and 0877667349. One hundred PERFORMANCE MEASUREMENT GETTING RESUL textbooks are available for sale on ValoreBooks.com, and one used from the cheapest price of $27.49.
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  • Renter Rating: (2,313) 93%Recommended Seller
  • Ships from: Ogden, UT
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    We serve students on over 5,871 college campuses every semester! Highlighting and writing is OK! Get a tracking number with every order. Questions? Or just want to hear our vo [more]

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PERFORMANCE MEASUREMENT GETTING RESUL

ISBN-13: 9780877667346


ISBN: 0877667349


Edition: 2ndth


Pub Date:
Publisher: Urban Institute Press
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