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Information Technology in the Service Society A Twenty-First Century Lever

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National Research Council Staff, Study the Impact of Information Technology on the Performance of Service Activities Committee

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Information Technology in the Service Society A Twenty-First Century Lever, ISBN 9780309048767 Own This Book? Sell It
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9780309048767

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0309048761

Publisher: National Academies Press Summary: Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions [read more]
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ISBN-13:

9780309048767


ISBN:

0309048761


Publisher: National Academies Press

Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

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