How to Communicate With Difficult People A Survival Guide

Everyone knows a "Difficult Person" - either in business or personal life. This "How To" book offers practical tips for self-help in a quick-reading, lively format containing easy-reference sub-headings, practical exercises & specific scripts of what to say in difficult communication situations. Features: Proven techniques - tested by more than 20,000 people who have attended the authors' seminars. Assertiveness techniques. "Difficult Character Types" that explain as well as amuse. Addresses specific "Male vs. Female" communication issues. Neuro-Linguistic Programming - how we process information. Profanity & sexual language. Specific scripts to use in "difficult" situations. Techniques that work - from boardroom to bedroom.Relph, Anne K. is the author of 'How to Communicate With Difficult People A Survival Guide' with ISBN 9780962464409 and ISBN 0962464406.