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Handling Complaints Pocketbook

by

Boden, Angelena

$10.01 $3.95 Shipping
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Handling Complaints Pocketbook, ISBN 9781870471916 Own This Book? Sell It
ISBN-13:

9781870471916

ISBN:

1870471911

Publisher: Management Pocketbooks Summary: This book looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
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  • Seller Rating: (867) 81%
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  • Seller: Super Book Deals
  • Seller Rating: (867) 81%
  • Ships from: Multiple Locations
  • Shipping Methods: Standard
  • Comments: Please allow 4-14 business days for Media Mail delivery. Brand New, Perfect Condition, 100% Money Back Guarantee, Over 1,000,000 customers served
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Product Details
ISBN-13:

9781870471916


ISBN:

1870471911


Publisher: Management Pocketbooks

This book looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.

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