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Guide to Help Desk Technology, Tools & Techniques

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Guide to Help Desk Technology, Tools & Techniques, ISBN 9780760071519 Own This Book? Sell It
ISBN-13:

9780760071519

ISBN:

0760071519

Pub Date: 2000
Publisher: Course Technology Summary: This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.
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Product Details
ISBN-13:

9780760071519


ISBN:

0760071519


Pub Date: 2000
Publisher: Course Technology

This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.

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