Five Pillars of Tqm
Author:Creech, Bill
ISBN-13:
9780525937258
ISBN:
0525937250
Publisher: Penguin Group (USA) Incorporated
Summary: One of the foremost educators of the Total Quality Management (TQM) technique looks at TQM's fundamental principles and their implementation, explaining how anyone can introduce the Five Pillars of TQM into every aspect of an organization. Filled with engaging and enlightening stories, the book explores 19 major companies which have achieved TQM success.
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