Fish! Tales Real-Life Stories to Help You Transform Your Workplace and Your Life

9780786868681

0786868686

The phenomenal international bestseller Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish market. Now, with Fish! Tales, readers can learn how people in real-life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization-even at home. And this book stands on its own, so newcomers to the "Fish! Philosophy" will be just as inspired by its examples as the millions who have already read or experienced Fish! Fish! Tales focuses on four diverse workplaces: * An energetic call center for a major long-distance phone company where the operators have so much fun that employee retention is no longer a problem * A major hospital's neuro-renal unit where the nursing staff is known for its remarkable level of compassion and where customer service has been elevated to an art * A car dealership that has transformed itself by getting creative and discovering that one of the secrets of salesmanship is finding the joy in making each customer's day * A roofing company that inspired its employees to improve their teamwork and in doing so has seen a dramatic improvement in both its safety record and its customer satisfaction In all of the stories, real people discuss honestly and in their own words the difficulties they encountered while trying to transform their workplaces-and how they overcame reluctance, resistance, and employee burnout. Fish! Tales also features dozens of short bites drawn from an even larger variety of business and life situations. And the entire last section of the book is a detailed twelve-week program with specific steps and action plans to help you find greater fulfillment in your work and in your life-while inspiring those around you to do the same.