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Empowering Service Excellence: Beyond the Quick Fix

Empowering Service Excellence: Beyond the Quick Fix

Author: 


ISBN-13: 

9780304331697


ISBN: 

0304331694


Publisher:  Continuum International Publishing Group, Limited
Summary: The service sector now occupies 70% of UK business. This book examines examples from Europe, the UK and the USA, where service quality has been improved through the empowerment of employees.

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Product Details
Empowering Service Excellence: Beyond the Quick Fix

ISBN-13: 9780304331697


ISBN: 0304331694


Publisher: Continuum International Publishing Group, Limited
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