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Difficult Conversations How to Discuss What Matters Most
Difficult Conversations How to Discuss What Matters Most
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Difficult Conversations How to Discuss What Matters Most

Author: 


ISBN-13: 

9780140288520


ISBN: 

014028852X


Publisher:  Penguin USA
Summary: Members of the Harvard Negotiation Project-the organization that brought you the megabestseller Getting to yes-show you how to handle your most difficult conversations with confidence and skill Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid... difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. You'll learn how to: * Decipher the underlying structure of every difficult conversation * Interpret the significance of what is said-and what is not * Identify the erroneous but deeply ingrained assumptions that keep you stuck * Manage strong emotions-yours and theirs * Spot ways your self-image affects the conversation-and ways the conversation affects your self-image Filled with examples from everyday life, Difficult Conversations will help you at home, on the job, or out in the world. It is a book you'll turn to again and again for advice, practical skills, and reassurance.

Stone, Douglas is the author of Difficult Conversations How to Discuss What Matters Most, published under ISBN 9780140288520 and 014028852X. One hundred sixteen Difficult Conversations How to Discuss What Matters Most textbooks are available for sale on ValoreBooks.com, sixteen used from the cheapest price of $0.01, or buy new starting at $23.62.
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Difficult Conversations How to Discuss What Matters Most

ISBN-13: 9780140288520


ISBN: 014028852X


Publisher: Penguin USA
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