Delmar's Medical Assisting

Summary: DISPLAY PROFESSIONALISM: Overview of Professionalism. Personal and Professional Ethics. Confidentiality. Effective and Responsive Team members. Promote Professional Behavior. Continuing Education. COMMUNICATE: Overview of Communication Skills. Interpersonal Communication Skills. Telephone Communication Skills. Communicate with Patients and Families. Communicate with Health Care Professionals. Marketing the Practice. ...PERFORM ADMINISTRATIVE DUTIES: Overview of Administrative Duties. Basic Office Skills. Computer Skills. Manage Appointment Scheduling. Patient Reception. Manage Medical Records. PERFORM CLINICAL DUTIES: Overview of Clinical Duties. Infection Control Techniques. Clinical Skills. Emergencies. Laboratory Skills. Medications. APPLY LEGAL CONCEPTS: Overview of Legal Concepts. Regulatory Issues. Risk Management. Documentation. Records and Release of Information. Work Place Safety Issues. MANAGE THE OFFICE: Overview of Office Management. Office Management. Personnel Management. Inventory and Purchasing Management. Equipment Care and Maintenance. The Ergonomic Office. PROVIDE INSTRUCTION: Overview of Providing Instruction. Wellness-Related Patient Instruction. Illness-and Treatment-Related Patient Instruction. Community Education. Personnel Training. Extern Guidance. MANAGE PRACTICE FINANCES: Overview of Financial management. Accounts Receivable Management. Insurance Claims Management. Coding Insurance Claims. Accounts Payable Management. Payroll and Benefits. PRINCIPLES OF MANAGED CARE: Overview of Managed care. Types of Managed Care Plans. Managed care Participants. Managed care Terminology. Managed Care Procedures. Utilization Review and Quality Assurance. [read more]