Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Create Your Own Culture of Service ExcellenceCustomer Service in Health Care concentrates on action as opposed to theory. It offers a practical, step-by-step proces for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.Kristin Baird is the author of 'Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence', published 2000 under ISBN 9780787952518 and ISBN 0787952516.