Customer Relations & Rapport
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9780538725279
ISBN:0538725273
Pub Date: 2001Publisher: Thomson Learning College Summary: Now, more than ever, it pays to listen to your customers. In today's consumer environment, customers hold the key to your most valuable resources. They provide feedback, knowledge, and commerce, all which contribute to the success of your business. Customer Relations & Rapport will teach you and your employees how to build, maintain, and nurture your customer relationships, as well as how to handle dissatisfied custo [read more]
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9780538725279
ISBN:
0538725273
Pub Date: 2001
Publisher: Thomson Learning College
Now, more than ever, it pays to listen to your customers. In today's consumer environment, customers hold the key to your most valuable resources. They provide feedback, knowledge, and commerce, all which contribute to the success of your business. Customer Relations & Rapport will teach you and your employees how to build, maintain, and nurture your customer relationships, as well as how to handle dissatisfied customers. The insights to a rewarding business are within your customers, learn how to tap into these resources and succeed in the consumer world. Customer Relations & Rapport is one title in the Professional Development Series by South-Western. This series is the perfect resource for learning the non-technical strategies and tactics needed to compete in today's business world
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