30-Day No-Hassle Returns
We guarantee your satisfaction on every purchase or rental with a full refund within 30 days of your purchase date.
Fast, Same-Day Customer Service
If you need help, our friendly, helpful Customer Service team will contact you the same business day.
The Best Prices on Textbook Rentals, Guaranteed
You can shop with confidence with the best rental prices at ValoreBooks.com. If you find a lower priced rental, we will match it.
See the full guarantee details

Customer Is Key: Creating an Unbeaten Advantage through Customer Satisfaction - Melind M. Lele - Paperback

by

Lele, Milind M., Sheth, Jagdish N.

$0.75 $3.95 Shipping
List Price
$14.95
Discount
94%off
You Save
$14.20
Item Details
Condition: New Seller:
BESTBARGAINBOOKRecommended Seller
Rating: (2,393) 95% Ships From: EAST PATCHOGUE, NY Shipping: Standard, Expedited Comments: New, unread, unused and in perfect condition.
Marketplace Prices
5 Usedfrom $0.75
1 Newfrom $0.75
Customer Is Key: Creating an Unbeaten Advantage through Customer Satisfaction - Melind M. Lele - Paperback, ISBN 9780471549178 Own This Book? Sell It
ISBN-13:

9780471549178

ISBN:

0471549177

Publisher: Wiley & Sons, Incorporated, John Summary: Happy Customers: The Unbeatable Advantage. Customer Satisfaction Creates Market Success. How the Winners Do It: The Characteristics of Success. The Four Fundamentals of Customer Satisfaction. It Begins with the Product. Understanding and Managing Customer Expectations. Intermediaries: Ambassadors or Assassins. The Real Sale Begins After the Sale. Feedback and Restitution. Corporate Values: The Software. Index.
THE EXTRA MILE GUARANTEE
  • 30-Day No-Hassle Returns
  • Fast, Same-Day Customer Service
  • The Best Prices on Textbook Rentals
Read More
NEED HELP PAYING FOR COLLEGE?
  • Find student loan options quickly and easily
  • Compare loans to find the best fit for you
  • Apply for the loan that meets your needs
Find Loan
Price + Shipping
Condition
Details
Recommended
(2 from $0.75) 
$0.75
+ $3.95 shipping
LOW ITEM PRICE
New
QUANTITY

1 In-Stock
$1.99
+ $3.95 shipping
Used
Good
  • Seller: HippoBooksRecommended Seller
  • Seller Rating: (205) 92%
  • Ships from: Lakewood, WA
  • Shipping Methods: Standard, Expedited
  • Comments:
    Our feedback rating says it all: Five star service and fast
    delivery! We have shipped four million items to happy
    customers, and have millions of unique items ready to ship
    to [more]

  • Contact seller about this item
QUANTITY

1 In-Stock
Used
(5 from $0.75) 
$0.75
+ $3.95 shipping
LOW ITEM PRICE
Used
Very Good
QUANTITY

1 In-Stock
$0.75
+ $3.95 shipping
LOW ITEM PRICE
Used
Good
  • Seller: SlategrayBooks
  • Seller Rating: (11) 92%
  • Ships from: Multiple Locations
  • Shipping Methods: Standard, Expedited
  • Comments: EX-Library. Shipped within 24 hours. 100% Refund Guaranteed. Modest yellowing of pages. Some edge wear on cover. EX-Library with normal library attachments, markings, wear.
  • Contact seller about this item
QUANTITY

1 In-Stock
$1.99
+ $3.95 shipping
Used
Good
  • Seller: HippoBooksRecommended Seller
  • Seller Rating: (205) 92%
  • Ships from: Lakewood, WA
  • Shipping Methods: Standard, Expedited
  • Comments:
    Our feedback rating says it all: Five star service and fast
    delivery! We have shipped four million items to happy
    customers, and have millions of unique items ready to ship
    to [more]

  • Contact seller about this item
QUANTITY

1 In-Stock
$2.29
+ $3.95 shipping
Used
Like New
QUANTITY

1 In-Stock
$3.94
+ $3.95 shipping
Used
Good
QUANTITY

1 In-Stock
New
(1 from $0.75) 
$0.75
+ $3.95 shipping
LOW ITEM PRICE
New
QUANTITY

1 In-Stock
Product Details
ISBN-13:

9780471549178


ISBN:

0471549177


Publisher: Wiley & Sons, Incorporated, John

Happy Customers: The Unbeatable Advantage. Customer Satisfaction Creates Market Success. How the Winners Do It: The Characteristics of Success. The Four Fundamentals of Customer Satisfaction. It Begins with the Product. Understanding and Managing Customer Expectations. Intermediaries: Ambassadors or Assassins. The Real Sale Begins After the Sale. Feedback and Restitution. Corporate Values: The Software. Index.

Where's My Stuff?
Shipping & Returns
Need Help?