Critical Business Skills An Active Learning Approach

9780072367126

0072367121

Chapter 1 The Business Problem Solving Process: Understanding and Researching Business Information Opening Incident The Problem Solving Model: An Overview Gathering Relevant Business Information Internal Sources of Business Information External Sources of Business Information Closing Incident(s) Suggested Readings Chapter 2 The Business Problem Solving Process: Building Effective Teams to Solve Business Problems Opening Incident Groups Are Not Necessarily Teams Components of Effective Teams Steps of the Problem Solving Model Team Decision Making Techniques Are Teams Always Appropriate? Critical and Creative Thinking and the Decision Making Process. Dealing With Conflicts in Teams. Closing Incident(s) Suggested Readings The Business Problem Solving Process: Applications and Illustrations Opening Incident Concepts and Terms Used in the Problem Solving Process. Relevant Business Information Tools Used in the Problem Solving Process Closing Incident (s) Suggested Readings Chapter 4 The Business Problem Solving Process: Communicating and Reporting Business Decisions. Opening Incident The Communication Process Obstacles to Effective Business Presentations Overcoming Barriers to Effective Business Communication Important Speaking Activities Important Listening Activities The Nature of Business Writing Esssentials of Effective Business Writing Styles of Business Writing Tips for Effective Business Writing Closing Incident (s) Suggested Readings Appendix Exhibit 1 How to Read a Financial Report Exhibit 2 The Annual Report fo the Toys "R" US Corporation