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Criteria Performance for Excellence Baldrige National Quality Program (2003

by

Hertz, Harry S.

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Criteria Performance for Excellence Baldrige National Quality Program (2003, ISBN 9780756730178 Own This Book? Sell It
ISBN-13:

9780756730178

ISBN:

0756730171

Publisher: DIANE Publishing Company Summary: The Baldrige Criteria have been used by thousands of U.S. organizations to stay abreast of ever-increasing competition & to improve performance. You can use the Criteria to assess performance on a wide range of key business indicators: customer, product & service, financial, human resource, & operational. The Criteria can help you align resources; improve communication, productivity, & effectiveness; & achieve strate [read more]
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Product Details
ISBN-13:

9780756730178


ISBN:

0756730171


Publisher: DIANE Publishing Company

The Baldrige Criteria have been used by thousands of U.S. organizations to stay abreast of ever-increasing competition & to improve performance. You can use the Criteria to assess performance on a wide range of key business indicators: customer, product & service, financial, human resource, & operational. The Criteria can help you align resources; improve communication, productivity, & effectiveness; & achieve strategic goals. Chapters: core values, concepts, & framework; key characteristics; glossary of key terms; category & item descriptions; scoring system & guidelines; Criteria Response Guidelines; applying for the Award; & summary of business eligibility categories & restrictions. Illustrated.

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