Conflict Resolution Quarterly, No. 3, 2003 (J-B MQ Single Issue Mediation Quarterly) (Volume 20)

EDITOR'S INTRODUCTION.ARTICLES.How Do You Write "Yes?": A Study on the Effectiveness of Online Dispute Resolution (Anne-Marie G.Hammond): With the increasing use of online dispute resolution, we need applied research that explains the factors contributing to its effective use. This study provides insights from disputants and mediators involved in simulated online dispute resolution.Mediation, Power, and Cultural Difference (Morgan Brigg): Facilitative mediation enacts a frame that may disempower disputants from non-Western cultures. Brigg extends on previous postmodern scholarship to explore the ways in which mediators can and should address this.COLLOQUY: HOW DISPUTANTS EXPERIENCE CONFLICT AND ITS MANAGEMENT.Victims, Targets, Protectors, and Destroyers: Using Disputant Accounts to Develop a Grounded Taxonomy of Disputant Orientations (Tyler R. Harrison): How do disputants engaged in an ombud process experience their conflict and the conflict management? This qualitative study of disputants in a university explores this question and identifies a taxonomy of disputant orientations that impact effectiveness.Balancing on Words: Human Change Processes in Mediation (Marie L.Hoskins, Jo-Anne M. Stoltz): Most mediation models argue that change is an important goal and/or byproduct, but how well do we really understand the nature of human change and the impact that mediation can have in the short term and long term? This article presents two case studies of workplace mediation to explore these issues.Type I and Type II Errors in Culturally Sensitive Conflict Resolution Practice (Kevin Avruch): Culture continues to be one of the most important concepts in conflict management. But, as Avruch articulates, "culture" is often conceptualized as a technical, analytic construct rather than as a powerful, affectively impacting experience of disputants. This article presents and contrasts these notions of culture and argues there are serious ethical and practice implications for intercultural conflict.BOOK REVIEW.Review of Jayne Docherty's Learning Lessons from Waco: When theParties Bring Their Gods to the Negotiation Table (Scott M.Woods).RESEARCH MATTERS.Conflict Resolution Quarterly, No. 3, 2003 (J-B MQ Single Issue Mediation Quarterly) (Volume 20), was published 2003 under ISBN 9780787968700 and ISBN 0787968706.