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Check-In Check-Out: Managing Hotel Operations (8th Edition)






Edition:  8
Pub Date: 
Publisher:  Prentice Hall
Summary: With this 8 th Edition, some 30-plus years of continuous publication,Check-In Check-Outproves once again its enduring contribution to the field of lodging management. The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out. The text is current even as it anticipates upcoming changes. It is accurate even as it describes the late...st industry innovations. Among the many changes features in this latest revision is this sample: Enhanced discussion on the "perfect fill" Five hundred plus glossary entries Importance of brands and branding Incidents (small case studies) at chapter ends Entirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automation Carefully outlined chapters to speed reading and locate references Greening of the Industry: LEED (Leadership in Energy and Environmental Design) Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread) Real estate role in the lodging industry Renewed look at the bedroom: cleanliness, electronics, furnishing, linens, and more Reservation forecasting and its role in yield management Revised chapter sequence to recognize the natural flow of guests and records Self-service through kiosks and hand-held devices Topics not found in other texts: corporate housing, destination elevators, trade advertising contracts, and much more Use of professional vocabulary Varied charts, illustrations, and photos to aide comprehension Web Access to guests' folios

Gary K. Vallen is the author of Check-In Check-Out: Managing Hotel Operations (8th Edition), published 2008 under ISBN 9780132059671 and 0132059673. One hundred twenty six Check-In Check-Out: Managing Hotel Operations (8th Edition) textbooks are available for sale on ValoreBooks.com, seven used from the cheapest price of $24.75, or buy new starting at $39.26.
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Product Details
Check-In Check-Out: Managing Hotel Operations (8th Edition)

ISBN-13: 9780132059671

ISBN: 0132059673

Edition: 8th

Pub Date:
Publisher: Prentice Hall
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