Cases In Operations Management Building Customer Value Through World-class Operations
Author:Klassen, Robert D., Menor, Larry J.
ISBN-13:
9781412913713
ISBN:
1412913713
Pub Date: 2005
Publisher: Sage Pubns
Summary: Featuring case studies from varied settings with strong grounding in real-world decisions, this text illustrates basic concepts while expanding students' understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.
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