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Calming Upset Customers

by

Morgan, Rebecca

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Calming Upset Customers, ISBN 9781560522300 Own This Book? Sell It
ISBN-13:

9781560522300

ISBN:

1560522305

Publisher: Crisp Publications, Incorporated Summary: This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.
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Product Details
ISBN-13:

9781560522300


ISBN:

1560522305


Publisher: Crisp Publications, Incorporated

This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.

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