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Calming Upset Customer Staying Effective During Unpleasant Situations

by

Morgan, Rebecca

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Calming Upset Customer Staying Effective During Unpleasant Situations, 3rdth Edition, ISBN 9781560526698 Own This Book? Sell It
ISBN-13:

9781560526698

ISBN:

1560526696

Edition: 3rd Pub Date: 2002
Publisher: Crisp Publications, Incorporated Summary: This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.
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Product Details
ISBN-13:

9781560526698


ISBN:

1560526696


Edition: 3rd
Pub Date: 2002
Publisher: Crisp Publications, Incorporated

This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.

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