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Call Centres and Human Resource Management A Cross-National Perspective

by

Deery, Stephen, Kinnie, Nick

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Wizardbooks
Rating: (43) 72% Ships From: Multiple Locations Shipping: Standard Comments: Glued binding. Paper over boards. With dust jacket. 295 p. Contains: Illustrations.
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Call Centres and Human Resource Management A Cross-National Perspective, ISBN 9781403913043 Own This Book? Sell It
ISBN-13:

9781403913043

ISBN:

1403913048

Publisher: Palgrave Macmillan Summary: This text looks at human resource management in call centres from an international perspective & uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees & their responses to it.
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Product Details
ISBN-13:

9781403913043


ISBN:

1403913048


Publisher: Palgrave Macmillan

This text looks at human resource management in call centres from an international perspective & uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees & their responses to it.

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