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Publisher:  Cup Serv
Summary: 'This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough... in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject.'--Dudley D. Cahn, State University of New York at New Paltz

Benoit, William L. is the author of Accounts,excuses,+apologies, published under ISBN 9780791421857 and 0791421856. Two Accounts,excuses,+apologies textbooks are available for sale on ValoreBooks.com, and two used from the cheapest price of $23.65.
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ISBN-13: 9780791421857

ISBN: 0791421856

Publisher: Cup Serv
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