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Accounts,excuses,+apologies

Author: 


ISBN-13: 

9780791421857


ISBN: 

0791421856


Publisher:  Cup Serv
Summary: 'This book deals with a form of public discourse that also occurs in everyday interaction: image restoration. When one encounters certain messages (criticism, complaints, accusations, blame, censure, condemnation, rebukes, reproaches, objections) or is suspected of wrongdoing, failed obligations, mistakes, or embarrassments, one needs to know how to respond, both mentally and behaviorally. The author is very thorough... in his list of situations that lead to image restoration and his list of responses is the most extensive I've seen. We all know bits and pieces about image restoration, but Benoit pulls it all together in a comprehensive work on the subject.'--Dudley D. Cahn, State University of New York at New Paltz

Benoit, William L. is the author of Accounts,excuses,+apologies, published under ISBN 9780791421857 and 0791421856. One Accounts,excuses,+apologies textbook is available for sale on ValoreBooks.com, and one used from the cheapest price of $86.89.
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ISBN-13: 9780791421857


ISBN: 0791421856


Publisher: Cup Serv
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